To all our Friends and Customers.
During these unprecedented and challenging times, we would like to advise of some new procedures going forward.
The health and wellbeing of our customers and staff are very much at the forefront of our minds, and therefore have decided to implement the following:
We are happy to receive you in to the office, however if you have been in direct contact with someone who has tested positive with the virus or are showing symptoms, we would ask that you refrain from visiting the office and instead make contact by phone or email to our website. Access to the office, will be limited to one person at a time.
We will continue to carry out accompanied viewings on properties which are empty, however these will now be controlled to one viewer at a time. If we can ask that one representative from a family and not the whole family, giving consideration to the viewing agent, who will give you access to the property and allow you to walk through with minimum contact. Viewings with vendors will be monitored on a daily basis and discussion with both the ourselves and vendors will take place prior to the appointment, to try and ensure safety for both viewer and vendor. We would also like to remind our potential purchasers that our properties do have Vistabee Videos to help them with a walk round look of the property.
We are still happy to carry out valuations on both empty properties and lived in properties, however we fully understand that some clients don't feel safe and would prefer not to have an agent attend their property. Some clients may decide this is not the time to sell and others may not have a choice due to circumstances. We would like our customers to know that we are more than happy to carry out a desktop valuation and discuss over the phone, an estimated value, costs and service levels and do all that we can to assist them at this time.
We would like all our customers to know that we are in a position to work remotely, and should we be forced to close the office, we will be available via phone. Please leave a voicemail if we are unable to take your call, our visit our website and feel free to use our personnel emails.
During this difficult time we are here to help as best we can. God willing He will lead us all through this.